Delete Your Account
You can ask PH9 ("PowerHouse9ja", "PH9", "we", "our", or "us") to delete your Powerhouse9ja account and the personal data associated with it at any time. This page explains how to make that request and what happens to your data afterwards.
If you still have access to the Powerhouse9ja mobile app:
- Open the Powerhouse9ja app and sign in
- Go to your Profile
- Select Security & Privacy
- Tap Delete Account
You will be signed out once your account is deleted.
If you no longer have the app installed or cannot sign in, send a deletion request to support@powerhouse9ja.com with the subject "Account Deletion Request". Please include:
- Your full name
- The email address or phone number registered on your account
Send the request from the email address registered on your account where possible. We may contact you to verify that you own the account before we delete it.
When your account is deleted, we delete the personal data in your profile:
- Full name
- Email address
- Phone number
- Date of birth
- Account credentials
Deleting your account is permanent. You will lose access to your account, your wallet, and your participation history, and this cannot be undone.
As described in our Privacy Policy, some information may be retained after your account is deleted:
- Participation records linked to your PH9 lifetime identity, which may be retained long-term to preserve fairness and auditability
- Transaction and other records we are required to keep to meet legal and regulatory obligations
- Records needed to detect, prevent, and address fraud, abuse, and security incidents
If you have questions about deleting your account or your data, please contact us:
Email: support@powerhouse9ja.com